Frequently Asked Questions
General
What sort of produce do you source and from where?
We source fresh fruits and vegetables that are great to eat but are thrown away due to their imperfect appearance or surplus. Think of an apple orchard that picks their harvest in the fall and stores all of their apples in a cooler. They sort and grade through the product as they sell and, in the process, accumulate volume of apples that don't meet strict cosmetic standards of retail stores. This could be sizing, shape, symmetry, discolouration or scarring. This is where Odd Bunch steps in to source at a fair price and pass it on to you for the most impact possible. We work with a number of farms, greenhouses and distributors in Ontario and Quebec to procure produce all year round.
What comes in a harvest?
Each week we seek out a big variety of fruits and vegetables that may be either imperfect in appearance or surplus in nature! We do this through our network of growers such as farmers and greenhouses as well as some distributors. With Odd Bunch, you choose from 7 different preset boxes depending on how much produce you are looking for. As the produce market is volatile, selections vary week to week, however, you can count of getting your staples like tomatoes, cucumbers, and peppers more often than not. We update our harvest at 12pm on Monday afternooons so you're able to choose your preferred box by the Tuesday 11:59pm deadline.
Can I customize my harvest?
You are unable to customize the items in each box and there is one main reason for this. The items that make up a box are curated carefully to maximize the amount of food waste recovery we can do in any given week. This means that you can be sure that your box diverted at least 10-15 pounds of food from being wasted or, in the best case, sold for pennies. With that being said, if you have allergies or picky eaters, we get it, we don't want you to waste either so you are able to make 1 free substitution each week. Not a fan of Potatoes, switch them for Carrots instead. Odd Bunch is a great way to discover fruits and vegetables that you wouldn't buy at the grocery store -- we'll even include some recipes to inspire your inner masterchef! Still looking for customization AND you still want to support the zero-waste mission? Check out our parent company, FoodFund
Signing Up
Is there any commitment?
Nope! We understand that things come up. Whether you go on vacation for a week or move to another city permanently, there’s no commitment. If you need to skip a week, simply click “Skip Order” in your "Manage Subscriptions" before our Tuesday night 11:59 PM order deadline. If you need to cancel, you can do so through the "Manage Subscriptions" page!
Can I cancel at any time?
Yes, as long as you cancel before the Tuesday night order deadline you won’t be charged for the box! If you feel there was something wrong with a previous box or an issue with the service, we would love the chance to make it right before you decide to cancel.
How often do I receive deliveries?
Deliveries are scheduled weekly however, Odd Bunch is a purely no contract and commitment service meaning that there will never be a fee or penalty to skip a week or cancel altogether. If you do forget to skip, we understand and are happy to work with you on that by accommodating for late requests.
We also offer biweekly scheduling and, for that matter, you can also request for once in three weeks or four weeks if that works better. At all times, you can manage your delivery schedule through your dashboard
Do you have a referral program?
Yes, we do! Once you sign up for Odd Bunch, keep an eye out for an email with your referral link. You can share this with friends and family to earn 20% off for every successful referral.
Your Delivery
Where do you deliver?
Check if we deliver to your area here: https://www.oddbunch.ca/pages/delivery-areas
When do you deliver?
All deliveries are typically made between 12PM and 8PM. The exact time of delivery cannot be specified as it depends completely on where you live in relation to everyone else that is getting a delivery in your neighbourhood. Our delivery team will provide you with the most accurate delivery window possible on the day of delivery if we have the correct cell phone number on file! We will ring the doorbell or knock to deliver the box unless requested otherwise.
Do I have to be home to accept the delivery?
No! We understand that your time is precious and shouldn’t be wasted waiting for the box to arrive if you have other things to do! Nonetheless, if you are able to stay home, it makes it easier for our drivers to deliver you the box and ensure the produce is fresh! If you would like, you can leave a cooler outside to keep the box fresh too.
Do you deliver to apartments?
Yes, we deliver to apartments as long as you are able to provide us with all the necessary information to complete a successfully delivery. This includes apartment or unit number as well as buzzer number or entry code where applicable. If you have other delivery instructions, you can add them to your account once you sign in and click "Manage Subscription". If we are unable to connect with you on delivery day to gain access to your building, the delivery will be made to the intercom or lobby area and a proof of delivery will be sent to you. We do not take responsibility of any box theft that occurs as a result and encourage you to collect your box promptly after the delivery is made.
What's in the Box?
How will I know what's coming?
We update “This Week’s Harvest” for each box on our website every Monday at 12 noon so you know what to expect in your box that week.
Is your produce organic?
We offer 2 fully organic produce boxes (Small & Medium) along with our conventional line of boxes (Mixed, All Fruit and All Veggie). If available in surplus, you may find organic items in the conventional boxes from time to time.
Is it locally grown year round?
In Canada, even in the most agriculturally fertile areas, only limited fruits and vegetables are available local year round. We try our best to source local fruits and vegetables for as long as possible, however during the colder months we source from distributors so that we can provide this box to you all year round.
Can I get other groceries with my harvest?
As of right now, we only offer fruits and vegetables. If you are interested in other groceries along with fresh produce, head over to FoodFund to build your zero-waste, customized grocery order.
What Happens Next?
When do I get billed?
When you place an order for the first time, you will be charged as soon as the order is placed. For every order after your first, you will be charged every Wednesday for that week's delivery (Wednesday to Saturday, depending on your area).
What is your billing process like?
All of our orders go through our online website through a Credit Card or Visa/Mastercard Debit. All of your information is kept completely private, encrypted, and safe with our secured bank level system. Our payment processing system is called Stripe (www.stripe.com), which is used by major companies such as Adidas, Under Armour, Best Buy, Target, Airbnb and more!
Can I skip deliveries or place a hold?
Of course! Like we said, commitments are scary. If you're going out of town or just want to take a break, you can easily place a delivery hold by logging on and clicking skip deliveries! Please be sure to skip your delivery or make change by the Tuesday 11:59pm order cutoff, which you'll see in your account area and during signup!
What happens to my cardboard box?
Food safety guidelines don’t allow us to reuse boxes however, please feel free to recycle them using your blue bin!
I have a cool partnership opportunity!
We would love to hear about it! Send us an email about it: support@oddbunch.ca